Your personal data matters to us. This page explains exactly what information plinko collects, how we use it, and the rights you have as a user based in the Philippines.
Last updated: June 2025 | Applies to all users accessing plinko from the Philippines
A straightforward breakdown of the personal data plinko handles — and the reason behind each type.
When you create an account on plinko, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. This information is required to confirm that you meet the minimum age requirement of 21 years and that you are located in the Philippines. We also collect any details you submit when contacting our support team, such as account queries, transaction disputes, or responsible gaming requests. If you update your profile at any time, the revised information replaces what was previously stored. All data you provide directly is treated as confidential and is only accessed by authorised plinko staff for the purposes described in this policy.
As you use the platform, we automatically collect technical and behavioural data to keep the service running smoothly and securely. This includes your device type, operating system, browser version, IP address, and the pages or game sections you visit within plinko. We record session timestamps, betting activity, deposit and withdrawal history, and any in-platform interactions such as game launches or support chat sessions. This data helps us detect unusual account activity, prevent fraud, and ensure that our platform performs reliably on mobile devices commonly used by Filipino players. We do not sell this usage data to third-party advertisers, and it is not used to build marketing profiles outside of the plinko platform. Aggregated, anonymised usage statistics may be used internally to improve our game lobby, betting features, and overall user experience.
plinko uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform loads correctly on your device. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to log in or place bets. We also use functional cookies to remember settings such as your preferred language and notification preferences. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of the plinko website. You can manage cookie settings through your browser, but disabling essential cookies may prevent certain features from working as expected. By continuing to use the platform after reviewing this policy, you acknowledge our use of cookies as described here.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to deliver those services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies if required by law or if we have reasonable grounds to believe that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
As a user based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your account and associated data subject to our legal retention obligations. You may also request a copy of your data in a portable format, or object to certain types of processing where we rely on legitimate interests as our legal basis. To exercise any of these rights, please contact our support team with your account details and a clear description of your request, and we will respond within a reasonable timeframe. Please note that some data may need to be retained for regulatory, fraud prevention, or legal compliance purposes even after an account closure request. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
Quick answers to what Filipino players ask most about how their data is handled on plinko.
Yes. plinko uses industry-standard encryption and access controls to protect all personal data stored on our platform. Your account credentials are hashed and never stored in plain text, and all data transmissions between your device and our servers are protected using secure protocols. Access to personal data is restricted to authorised staff only, and all access is logged and audited. We regularly review our security practices to ensure they remain effective against emerging threats. If you ever suspect that your account has been compromised, please contact our support team immediately so we can take protective action.
Yes, you can request the closure of your account and the deletion of your personal data by contacting our support team. Once your request is received, we will process it in accordance with our data retention obligations — some records may need to be kept for a defined period to comply with financial regulations or legal requirements. We will inform you of any data that must be retained and the reason for doing so. After the retention period has elapsed, all remaining personal data associated with your account will be permanently deleted. If you have an outstanding balance at the time of your request, we will arrange for it to be returned to you before closing the account.
We only share your data with third-party service providers who are directly involved in operating the platform — such as payment processors for PHP deposits and withdrawals, and identity verification partners required for account compliance. We do not sell your data to advertisers or data brokers under any circumstances. All third-party partners are bound by strict data processing agreements that limit how they may use your information. Any sharing of data with regulatory or law enforcement bodies is done only when legally required. You can contact our support team at any time if you have specific questions about which third parties may have access to your data.
Our support team is ready to help with any privacy-related queries. You can also visit our FAQ page or create a free account to get started on plinko today.